| On-Site Support |
Some problems require onsite support and troubleshooting. We have built a strong team of field Tally experts who can deliver services anywhere in India.
|
|
Telephonic |
Call our customer centre on +91-44-43931122 to get answers for your queries. All your queries, be it installation, configuration or product usage, will be clarified by our friendly support executives.
|
|
Remote Support |
YENNES's Remote Support and Troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable YENNES to resolve most problems without wasting time and expense by traveling to your site. YENNES is a pioneer in providing remote Tally support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.
|
| E-Mail |
You can e-mail your queries to tallysupport@yennes.com. Our experts will respond with an appropriate solution.
|
|
Web Chat |
Web chat support from our Tally product specialist is also available during regular business hours.
|
|
Support Centre |
Integrated within Tally.ERP 9, this new feature enables the users to report and track their queries from within the product. You can directly target the query to us and get responses quickly. These can even be reported and viewed remotely. You can then use the reference number to escalate the issue to Tally's Customer Centre in case you need to over time, this capability will be extended to cover your Chartered Accountant or other business associates & friends using Tally.ERP 9 to broaden the horizon of your support ecosystem.
You can also access all the conversations centrally. This will simplify the process of having a summary view of the kinds of issues people in your company raise - which will help you identify gaps of knowledge or other persistent system issues.
|
| Tally Onsite and Remote support |
Our vast experience & pool of highly competent personnel come with years of supporting Tally. YENNES goes to great lengths to keep the knowledge base of Service and Solution personnel constantly updated to improve support efficiency. As a result, you can expect quality support either on-site or remotely (using remote communication software products).
The following are a small list of services that are available:
Installation and Implementation services: Installation and configuration of Tally products to suit your business requirements.
Data migration services: Import data from old versions or from other applications. Having data on legacy systems is no more a reason to worry! Further we will help you export data from our products to other business solutions easily and effectively.
Data synchronization set-up and support: You can seek our Service Partners' help in setting up synchronization of data between various offices across geographical locations to your head office.
On-site training: Require your staff to be trained for efficient use of our products? Our partners will be glad to discuss your requirements, customize a relevant training program and conduct this on-site!
|
| Advanced Training |
Tally.ERP9 is an off the shelf software and can be purchased from more than 20000 outlets in India . A context sensitive help accompanies the software. However Tally.ERP9 is loaded with features and is hard to comprehend the software in its entirety within short time.
Tally.ERP9, a must have business tools, grows with the knowledge of the person using it. As per the figure 95% of the people uses only less than 5% of Tally.ERP9. The gap is because of lack of knowledge and initiation.
We provide advance training for you and your staff each coined according to their work profile and befitting the industry. Tally Expert with various industries experience and having knowledge of local Taxation Rules and Statutory compliance shall impart training.
We bet the little thousand-bucks software will be worth million-bucks enterprise solution!!!
|
| VAT TDS Service Tax Setup |
We can provide services for setting up Tally.ERP9 for smooth reporting related to VAT, TDS, Service Tax, Excise, Sales Tax, Pending "C" forms, Schedule VI balance sheet etc.
|
| Data Migration from other software or from older versions of Tally |
We can convert your existing Tally 4.0, 4.5, 5.4, 6.3, 7.2 & 8.1 data to Tally.ERP9.
We provide data migration services from any other software to Tally.ERP9. This may include transferring all your ledgers, stock items along with opening balance.
|
