YENNES
Providing tally solutions since 1994

Jobs Listing

Title Customer Support Executive-Hindi
Salary Based on their experience
Start Date 2018-02-16
End Date 2018-04-30
Location Chennai
Job Information

Position: Customer Support Executive- Hindi

Location: Chennai

No. of Position: 1

Gender: Male/Female

Job Profile:

  • Liaison with clients via inbound or outbound calls or via Remote (Internet) based on the license allocation.
  • Speak to customers in a courteous, friendly, and professional, they should have good understanding of the product and train the partner in our network.
  • Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.
  • Communicate effectively with the clients and the teams on the daily implementation done & Service Calls Schedule.
  • Interface with Client’s Dealers oninbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with product or services.
  • Speak to customers/dealers in a courteous, friendly, and professional manner using agreed upon script.
  • Listen attentively to customer needs and concerns; provide solution on the product like installations etc.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Confirm customer understanding of the solution provided and give additional customer education/training if needed.
  • Communicate effectively with individuals/Partners in the Project to ensure timely expedition of customer requests assigned.
  • Identifying and Allocation of Partners for the implementation.
  • To Manage the Co-ordinators and Partners from various locations.
  • To generate report and to manage the data.

Eligibility:

– Excellent Communication Skills in Tamil/Hindi.

– Knowledge of Tally ERP 9 a plus, Accounting background will be an advantage.

– Willingness to learn.

Exp:  Fresher or a minimum of 1 year in call handling.

Salary: Based on their experience.

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