YENNES
Providing tally solutions since 1994

Jobs Listing

Title Sr.Manager Customer Support
Salary Best in the Industry
Start Date 2017-09-22
End Date 2017-10-31
Location Chennai
Job Information

Location: Chennai

Position: Sr.Manager Customer Support

No: of Positions: 1

Job Description:

  • Interface with customers via inbound or outbound calls or via Remote (Internet)  for the purpose of resolving routine customer issues with product and service.
  • Make feedback calls to Customers on quality of Support given, interact between Support Center Co-ordinators and Onsite Executives and other Managers
  • Speak to customers in a courteous, friendly, and professional manner especially with irate and problematic customers.
  • Provide/ give  additional customer education/training on the product as needed, if an issue is not resolved, take proper action to re-solve it.
  • Communicate effectively with teams of Service Calls Schedule, and co-ordinate fuctions between the executives and the co-ordinators in an effective manner.
  • Must have good and thorough understanding of Tally ERP9 and accounting concepts.
  • Should be able to bring in the best practices for customer support, train teams and fill the gaps if any
  • Should be proactive and willing to travel to all locations.
  • Reduce  on the escalation of customer complaints and handle issues.

Eligibility:

– Any Graduate/Post Graduate (non-technical)

– Excellent Communication Skills in English /Tamil and Hindi preferred

– Should have worked in Help desk, Customer Service/support in Call centers preferred.

Experience: 10-12 years in Customer Support functions.

Salary: Best in the industry. Based on experience.

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