YENNES
Providing tally solutions since 1994

Customer Support Executive

Location: Chennai

No:of Positions: 1

Job Profile:

    • Procure Licenses from the Principal for the client’s dealer network based on Order process.
    • Liaison with client’s dealer via inbound or outbound calls or via Remote (Internet)  based on the license allocation.
    • Identifying and Allocation of Partners for the implementation.
    • To generate reports and to manage the data of the client and update on a daily basis.
    • Listen to the clients needs and concerns; demonstrate empathy, and not escalate issues and resolve it in a minimum time.
    • Communicate effectively with the clients and the co-ordination teams on the daily  implementations&Service Calls Schedule.
    • Follow-ups on payments in a systematically and update on the status of calls/payments/implementations to the team lead.

Eligibility:

  • Excellent Communication Skills in English, Hindi and Preferably Multi-Lingual(Tamil, Telugu, Malayalam, Kannada)
  • Experienced – Minimum 2-3 years of experience in customer support
  • Knowledge of Tally ERP 9 a plus, Accounting background will be an advantage .
  • Need to be organized and a quick learner.

Gender: Male or Female
Salary : Based on their experience

Job Category: Support
Job Type: Full Time
Job Location: Chennai

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