Job Responsibilities

·        Handle Clients issues at various locations Pan India on technical queries and

Other issues on Tally, speak to various Client dealers in Multilingual on

Product/service queries and gives them the right solutions.

·        Assigning of the Tally Partners to various dealers of the clients.

·        Maintain log of the calls handled- Onsite/Remote or Telephonic for the day

And share with the Team Head and Reporting Manager.

·        Maintain high quality of client support in the least turnaround time and with

Minimal escalations on calls.

·        Train the user on Tally and give quality knowledge on the features and uses.

Requirements:

·        Excellent Communication Skills in English/Tamil/Hindi/Kannada /Telugu (at least 3 languages proficient)

·        Any graduation with Experience of a minimum of 1 year in customer support

·        Tally Knowledge or an Accounting background will be a plus.