Job Profile:

• Interface with Client’s Dealers on inbound or outbound calls or via Remote (Internet)  for the purpose of resolving routine customer issues with products or services.
• Speak to customers/dealers in a courteous, friendly, and professional manner using agreed upon script.
• Listen attentively to customer needs and concerns; provide solution on the product like installations etc.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Confirm customer understanding of the solution provided and give  additional customer education/training if  needed.
• Communicate effectively with individuals/Partners in the Project to ensure  timelyexpedition of customer requests assigned.

Eligibility:

Excellent Communication Skills in Hindi

An Experience of minimum 1 year in customer support

Tally Knowledge or an Accounting background will be a plus.