Roles and Responsibility

• Handle Clients issues at various locations Pan India on technical queries and other issues on Tally, speak to various Client dealers in Multilingual on product/service queries and give them the right solutions.
• Assigning of the Tally Partners to various dealers of the clients.
• Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the Reporting Manager.
• Maintain high quality of client support in the least turnaround time and with minimal escalations on calls.
• Train the user on Tally and give quality knowledge on the features and uses.
• Update in the suite CRM of all the calls/ work done.
• We would expect you to achieve the responsibilities delegated at a minimum turnaround time.

Requirements

• Excellent Communication Skills in Hindi, English & Tamil
• Any graduation with Experience of a minimum of 1 year in customer support
• Tally Knowledge or an Accounting background will be a plus
• Good in Communication