Support Coordinator

Job Responsibilities

· Needs to provide support to Tally Users

· Command on Tally Prime & GST.

· No targets only support calls.

· Day Shift.

· Manage and execute lead generation activities.

· Solving Customer’s Tally Problems through Any desk

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

· Keep records of customer interactions, process customer accounts, and file documents

Job Specification:

· Looking only Commerce Graduates

· Must have knowledge as well as Experience in Tally Prime

· Experience in same as added advantage

· Preferred Female candidates only

· To work in the office location

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

· Keep records of customer interactions, process customer accounts, and file documents

Minimum 1years of exp in Tally Prime is a must

Job Category: support coordinator
Job Type: Full Time
Job Location: Madurai

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