- Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.
- Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally ERP9.
- Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.
- Clarify customer requirements; and confirm understanding of requirements.
- Provide/ give additional customer education as needed.
- Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.
- Excellent Communication Skills in English /Tamil
- Fresher – Any Graduates , who have worked in Customer Service/support.
- Experienced – Minimum 1-2 years of experience in customer support
- Knowledge of Tally ERP 9 a plus, Accounting background will be an advantage .
- Willingness to learn.