Support Coordinator – Female

Job Profile:

  • Interface with customers via inbound or outbound calls or via Remote (Internet)  for the purpose of resolving routine customer issues with products or services.
  • Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally ERP9.
  • Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.
  • Clarify customer requirements; and confirm understanding of requirements.
  • Provide/ give additional customer education as needed.
  • Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.

Eligibility:

  • Excellent Communication Skills in English /Tamil
  • Fresher – Any Graduates , who have worked in Customer Service/support.
  • Experienced – Minimum 1-2 years of experience in customer support
  • Knowledge of Tally ERP 9 a plus, Accounting background will be an advantage .
  • Willingness to learn.
Job Category: Support
Job Type: Full Time
Job Location: Salem

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