Technical Support – Chennai

Job Profile:

· Attend in- Person meetings with clients to analyse, & handling the Troubleshooting technical issues

· Installing and configuring hardware operating systems and applications.

· Interacting to the customers to quickly get to the root of their problem.

· Diagnose & resolve the technical software issues.

· Following up with clients to ensure the problem is resolved.

· Providing support in the form of procedural documentation.

· Handling the testing and evaluating new technologies.

· Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP and give them the right solutions.

· Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.

· Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.

· Train the user on Tally ERP and give quality knowledge on the features and uses.

Job Category: Support
Job Type: Full Time
Job Location: Chennai

Apply for this position

Allowed Type(s): .pdf, .doc, .docx