· Attend in- Person meetings with clients to analyse, & handling the Troubleshooting technical issues
· Installing and configuring hardware operating systems and applications.
· Interacting to the customers to quickly get to the root of their problem.
· Diagnose & resolve the technical software issues.
· Following up with clients to ensure the problem is resolved.
· Providing support in the form of procedural documentation.
· Handling the testing and evaluating new technologies.
· Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP and give them the right solutions.
· Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
· Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
· Train the user on Tally ERP and give quality knowledge on the features and uses.