Technical Support – Tally – Chennai

Job location: Chennai

Exp: 2-3 years in Technical support – Tally

Job Profile: 

  • Attend in- Person meetings with clients to analyse, & handling the Troubleshooting technical issues
  • Installing and configuring hardware operating systems and applications.
  • Interacting to the customers to quickly get to the root of their problem.
  • Diagnose & resolve the technical software issues.
  • Following up with clients to ensure the problem is resolved.
  • Providing support in the form of procedural documentation.
  • Handling the testing and evaluating new technologies.
  • Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP and give them the right solutions. 
  • Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members. 
  • Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls. 
  • Train the user on Tally ERP and give quality knowledge on the features and uses. 
  • Update in the suite CRM of all the calls/ work done. 
  • Good Knowledge in Tally/Accounting. 
  • Good Communication Skill. 

Eligibility:  

  • Excellent Communication Skills in English, Tamil and Preferably Hindi. 
  • Experienced  – 2 years in customer support. 
  • Experience in technical support is an additional advantage. 
  • Excellent knowledge in Tally is must.  
  • Preferred Male candidates. 
  • Immediate joiners are preferred. 
  • Qualifications-BCOM/MCOM/ BBA/MBA with an accounting background preferred. 

Salary:  Best in the industry

Regards

Senior HR Coordinator

M: 7358380161

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