Job location: Chennai
Exp: 2-3 years in Technical support – Tally
- Attend in- Person meetings with clients to analyse, & handling the Troubleshooting technical issues
- Installing and configuring hardware operating systems and applications.
- Interacting to the customers to quickly get to the root of their problem.
- Diagnose & resolve the technical software issues.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Handling the testing and evaluating new technologies.
- Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP and give them the right solutions.
- Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
- Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
- Train the user on Tally ERP and give quality knowledge on the features and uses.
- Update in the suite CRM of all the calls/ work done.
- Good Knowledge in Tally/Accounting.
- Good Communication Skill.
- Excellent Communication Skills in English, Tamil and Preferably Hindi.
- Experienced – 2 years in customer support.
- Experience in technical support is an additional advantage.
- Excellent knowledge in Tally is must.
- Preferred Male candidates.
- Immediate joiners are preferred.
- Qualifications-BCOM/MCOM/ BBA/MBA with an accounting background preferred.
Salary: Best in the industry
Senior HR Coordinator