In our previous blogs, we took you through the process of how to obtain registration at the official GST e-way bill portal, both for registered businesses (who could be suppliers or recipients) as well as for small unregistered transporters. We saw, as per the e-way bill user manual, how the registration process is relatively simpler for registered businesses, as it is primarily GSTIN driven. We also saw, how the registration process is a little longer for unregistered transporters who need to provide all relevant business details to obtain registration at the e-way bill portal.

At the end of the registration process, both registered businesses and unregistered transporters will obtain a User ID or User Name, and will also be able to set a Password for themselves. In addition, unregistered transporters will obtain a Transporter ID or TRANS ID. All three credentials are extremely important and need to be maintained carefully, in order to navigate the e-way bill portal.

Now, the question arises, as to what can be done, if the User Name or the TRANS ID or the password is forgotten. To begin with, if the entered User Name and Password is wrong for three times continuously, then the e-way bill portal will freeze, and the user will not be able to action anything on the portal for the next 5 minutes. After 5 minutes, the user can again try login in using the credentials, but still if the correct credentials are not recalled, it becomes a problem.

In that case, how will businesses and transporters regain access to the e-way bill portal? Let’s find out.

E-way bill user manual to recover User Name

In case you have forgotten your User ID / User Name, you need to do the following:

    • Log on to ewaybill.nic.in
    • Click on “Forgot Username?” as shown in the picture below:

e-way-bill-system

    • Once you click that, a page will appear as shown below:

e-way-bill-system-2

  • You need to enter the following details (compulsory fields are marked with *):
    • Enter GSTN / Transin (Transporter Identification Number)*
    • State* (Select from a drop-down menu)
    • Pincode of Principal Place of Business*
    • Registered Mobile No*
    • Email Address
    • Enter the Captcha Code
    • Click “Go”
  • As soon as you complete this, your User ID or User Name will be sent via SMS to your registered mobile number.

E-way bill user manual to recover Password

In case you have forgotten your Password, you need to do the following:

    • Log on to ewaybill.nic.in
    • Click on “Forgot Username?” as shown in the picture below:

e-way-bill-system-3

    • Once you click that, a page will appear as shown below:

e-way-bill-system-4

  • You need to enter the following details (compulsory fields are marked with *):
    • User Name*
    • GSTN / Transin (Transporter Identification Number)*
    • State* (Select from a drop-down menu)
    • Pincode of Principal Place of Business*
    • Registered Mobile No*
    • Email Address
    • Enter the Captcha Code
    • Click “Go”
  • As soon as you complete this, you will get a new one time password (OTP) via SMS to your registered mobile number. Using this password, you can login again and create your new password.

E-way bill user manual to recover Trans ID

If you are an unregistered transporter, who has forgotten your Trans ID, you need to do the following:

    • Log on to ewaybill.nic.in
    • Click on “Forgot Trans ID?” as shown in the picture below:

e-way-bill-system-5

    • Once you click that, a page will appear as shown below:

e-way-bill-system-6

  • You need to enter the following details (compulsory fields are marked with *):
    • State* (Select from a drop-down menu)
    • PAN Number
    • OTP – Once you have entered your “State” and “PAN Number” details, you need to click “Send OTP”. On doing so, an OTP will be sent to your registered mobile number which is linked to your PAN and Aadhar, which you had provided during registration at the e-way bill portal. You need to enter that OTP here
    • Click “Go”
  • As soon as you complete this, your Trans ID will be sent via SMS to your registered mobile number.

With this, you now have the complete information on how to get yourself registered on the e-way bill portal, as well as how to manage, if you forget your User ID / User Name, Password or Trans ID. In our next set of blogs, we will share with you about how to generate e-way bills on the e-way bill portal.