Job Profile:

• Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.
• Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally Prime.
• Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.
• Clarify customer requirements; and confirm understanding of requirements.
• Provide/ give additional customer education as needed.
• Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.

Eligibility:

• Excellent Communication Skills in English /Tamil
• Fresher – Any Graduates, who have worked in Customer Service/support.
• Experienced – Minimum 1-2 years of experience in customer support
• Knowledge of Tally Prime a plus, accounting background will be an advantage.
• Willingness to learn.

Salary :  (Based on their experience)