Job Description

• Needs to provide support to Tally Users
• Command on Tally ERP9 & GST.
• No targets only support calls.
• Day Shift.
• Manage and execute lead generation activities.
• Solving Customer’s Tally Problems through Anydesk
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents