- Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP.9 and give them the right solutions.
- Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
- Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
- Train the user on Tally ERP.9 and give quality knowledge on the features and uses.
- Update in the suite CRM of all the calls/ work done.
An Experience of minimum 2 year in customer support
Tally Knowledge or an Accounting background is mandatory.