Job Profile:

• Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally ERP.9 and give them the right solutions.
• Maintain log of the calls handled- Onsite/Remote or Telephonic for the day and share with the team head and team members.
• Maintain high quality of customer support in the least turnaround time and with minimal escalations on calls.
• Train the user on Tally ERP.9 and give quality knowledge on the features and uses.
• Update in the suite CRM of all the calls/ work done.

Eligibility:

An Experience of minimum 2 year in customer support

Tally Knowledge or an Accounting background is mandatory.